Posted on May 4, 2012 by admin

Why are online reviews important?

  At Chaplin’s Bellevue Subaru, we value what our customers have to say about us because it is the ultimate measure of the service we provide.  Being that everyone is online in today’s modern world, we have found that the Internet has been the biggest tool that consumers use when making their buying decision.  The buying decision consists of many factors but we like to think that consumers will choose an excellent service experience over saving a few dollars and a hassle of a drive.  We know that you have options when buying a New Subaru.  Price is important, but we found service is valued more.  At Chaplin’s Bellevue Subaru located in Bellevue, WA just off of I-90 in Eastgate, we want you to be completely satisfied with the ENTIRE experience.  We do not plan on selling you a vehicle and saying Good Bye.  We hope that you continue to service your vehicle with us for the time you own it.  And in a few years, when you’re ready to buy another you will come back to us.

Online reviews have become a mainstay in the Internet Marketing world.  It is our goal that reading through some of the reviews that we have provided you will show just a glimpse in to how we treat our customers.   

If you want more information about us, please visit our website.    Or you can Call us at 425-641-2002.

 

Thank You,

 

Chaplin’s Bellevue Subaru

15000 SE Eastgate Way

Bellevue, WA 98007

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Posted on April 18, 2013 by admin

04/13/13

Bryan and the group really helped us out today!!!

 

Cortnay

 

 

04/07/13

This one was the least painful car shopping ever!!!

 

Melka B.

 

 

04/6/13

Awesome sales person!!!  The best – Chaplin’s Is Lucky!!!

 

Tracy M.

 

 

03/30/13

Mike is always fantastic.  Easy to work with, very informative and excellent customer service.  I love this place.

 

Ahsley B.

 

 

03/26/13

I recently bought a car from your Subaru dealership, through dimitri and Todd.  Quick note to say it was a remarkable experience.  As car dealerships work to move away from the shadows where they sold from for years, it takes professionals like Todd and Dimitri, who exemplify forward-looking sales process, to succeed in that effort.  I sincerely felt I could trust them, and that they were working to me the best vehicle based on my needs.

 

This meant I had to let go of my preconceived notions.  In the end, I find myself in a new Subaru when I thought used vehicle was best.

 

One never knows ifs/he did well in their vehicle purchase, but I am happy.  I believe the functionality/price relationship fit my desires very well.

 

Thank you.  I’m sure your leadership team is pressing forward to rebuild the auto industry’s image, and that takes risk.  I will recommend your organization whenever the opportunity arises.

 

Dale B.

 

 

 

03/23/13

Roger worked late on Saturday night and help us through the process.

Harvey Y.

 

 

 

03/21/13

Todd was Excellent!! Patient and super knowledgeable, he held our hands throughout the whole process.  When friends are in the market to buy, I will not hesitate to direct them to Chaplin’s and Todd.  Thank you for making this a virtually stress-Free experience.

Rachell S.

 

 

 

03/17/13

The Maryanne/Karl team was so fabulous!  We came back to trade my husband’s car for the BRZ.  We’ll gladly come back!!

Anonymous

 

 

03/16/13

Maryanne was very warm and friendly.  She gave us the space and time we needed to think things through and we felt no pressure from her.  Very refreshing based on our previous Subaru purchases from other Subaru dealers.  We will gladly rave about her with friends and family and look forward to coming back!

Lindsay L.

 

 

03/16/13

I was very happy with the service and everyone was helpful.  Everyone I dealt with didn’t push me which was great!

Anna S.

 

03/16/13

Good experience, thanks!  Carlos was very friendly and low pressure.  Enjoyed my first car buying experience.

Graham Y.

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Posted on February 26, 2013 by admin

02/18/13

Karl was very professional.  No pressure experience.  Very knowledgeable of Subaru’s and helpful as a new Subaru owner.  Thank you Karl!

 

Chris S

 

2/16/13

Maryanne Falcone was extremely helpful from our very first telephone conversation.  I’ am extremely satisfied.

 

Anthony S.

 

2/14/13

Todd Withey has been an absolute pleasure to work with.  Great attitude, very pleasant to work with.  We’ll definitely be referring others, that may be interested in Subaru to Todd.

 

Hoi L.

 

2/4/13

We appreciate your service and taking care of our kids when they bring their vehicles in.

 

Tom G.

 

1/27/13

This is the best place ever!  Great service, Great people!  We love Todd – He is the best!  Thank you for your great service!

 

Pilar W.

 

1/21/13

Salesman was knowledgeable and very helpful.  Good experience!  Tim made us comfortable and set us at ease even though he was extremely busy, we would not hesitate to recommend Chaplin’s to our friends.

 

Barbara S.

 

1/2/13

Wilson was more than I could have asked for!  He was extremely friendly, helpful, and knowledgeable and did a great job helping me find a car that suits my needs and wants! Near or far if someone is in need of a car, Wilson Wong can do no Wrong!  I will highly recommend Wilson to friends and family in the area.

 

Whitney B.

 

12/29/12

Wilson is very knowledgeable about Subaru, listened well, was not overly pushy- A good experience.  Thank you.

 

Anonymous

 

12/28/12

Despite my lack of knowledge – Tim Hunley made me feel informed.  No pressure approach to selling a vehicle is refreshing.

 

David B.

 

12/27/12

I appreciate both Gary and Matt’s accessibility, preparation based on parameters I provided and attention to detail.  A big departure from the age – old awful car-buying experience!  We were able to negotiate a price acceptable to my wife – and that’s not easy!

 

Anonymous

 

12/23/12

“Best Car Salesman of The Year”  We are truly happy with Carlos.  Amit was wonderful to work with.

 

Heidi C.

 

12/15/12

Wilson has been extremely helpful throughout this whole process.  He explained everything very well and professionally.

 

Debra P.

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Posted on December 18, 2012 by admin

12/10/12

Todd was extremely honest.  We appreciated that J

Jamie S.

12/9/12

Enjoyed the instant attention from Kelly and his very knowledgeable info.

Douglas J.

11/26/12

Tim is an excellent salesman. Took the time to show us several cars and a test drive.

Allen A.

11/23/12

Thank you so much for your wonderful business.  BZ, Jared, Cindy, and JR went above and beyond to make sure our deal went through. I will highly recommend Chaplin’s!

Amber M.

11/22/12

Andy and Gunnar were great. I was all set to buy my Subaru from a contact at a different dealership.  I came in and talked to Andy and immediately bought from you guys.  Better price, better feel, better customer service.  Very pleased with Chaplin’s.  I think my girlfriend is going to buy here too.

Jared R.

11/21/12

Derek is straight forward.  Very refreshing from the secretive nature of car sales.  Honest and relaxing.  Thanks.

Chris K.

11/20/12

I was expecting a long, difficult, frustrating experience.  Tonight has been the opposite!

Zach G.

11/17/12

Great experience.  Tim’s a great person to work with!

Jill P.

11/15/12

Mike made the process “ smooth” like butter!!

Denise D.

11/15/12

Awesome – Didn’t feel like I need to shower like at some places.

Catherine D.

11/11/12

Great experience.  Tireless service – happy to let us test drive and/or look at any vehicle we wished. Also timely follow up to questions and concerns.

Chad S.

11/10/12

Best experience we’ve ever had at a car dealership.  Wilson was very knowledgeable, helpful and we’d recommend our friends to see him.

Rick S.

11/7/12

Thanks for making my transition into a new car, the (almost) same exact car as was totaled, easy and quick.

Molly M.

11/7/12

Todd has been great. Very helpful getting my new XV!  He’s great at communications and works for a win win!  Thanks! 

Carrie B.

10/30/12

I like the fact that you can bring your car in for repairs and you feel “taken care of”.

Lita K.

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Stanislav B.

Posted on June 8, 2012 by admin

Your dealership exceeded my expectations way about what i expected (as your customer). All of it was becuase of Todd Withey. He’s fantastic. In my life I have met with many salespeople. Without any doubt, Todd is the best I have ever met. I had a great experience purchasing my WRX, Thank you Todd.

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Richard T.

Posted on May 25, 2012 by admin

Fantastic sales person. Will recommend others.

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Angela M.

Posted on May 25, 2012 by admin

Great sales department! Alex is very nice.

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John M.

Posted on April 10, 2012 by admin

I bought a used Honda from their preowned lot at Chaplins yesterday.  So far so good.  I will keep you posted on the car, if there is something wrong with it I will downgrade my rating but for now and based soley on the assistance provided to us by a gentleman named Chris, I will give them top marks.  We have been down to Honda Auto center (Bellevue Honda) working with a guy named Eddie who could not understand that I had a budget, a trade in and didn’t want to use credit.  Chris on the other hand was polite (eventhough I accidentally went for a joy-ride in the car before they had authorized a test drive) and understood exactly what I told him.  He worked on the price and we ended up going 500 over our budget and got a fair value for a really nice little Chev truck we traded in (made me a little misty).  I would reccomend Chris to anyone looking for any new or used car in the greater Seattle area.  We searched for three weeks until we found this dealership and the right vehicle (I think) and Chris.  Danny was also helpful.  Thanks guys.

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T.C.

Posted on April 10, 2012 by admin
The service writer Scott was very helpful by helping me with a burnt out headlight bulb.  I had one changed out at Cater Subaru in Shoreline last week and it cost me $10 more and they were not as friendly.
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Evan S.

Posted on April 10, 2012 by admin

I give these guys the highest marks for many reasons. I hope other dealerships read this and learn from it:

- Buying from the USAA program prices, they presented a sale price that was a exact match (actually -$200 from the “best price” USAA presented). There were absolutely no hidden costs or unwanted add-ons. There was absolutely no need for me to haggle on cost – I was satisfied with the first number presented. I asked for a set of mats and full tank of gas to sweeten the deal and they didn’t flinch. The first dealer I visited Aubrun VW presented the same USAA program that was + 500 dollars (unexplained) and ridiculous packages that added another 600 bucks, putting this car back to MSRP. Also they included a “Northwest Adjustment” of $1800 which is a flat-out joke. Chaplin’s does not play games and is incredibly fair.

- They extended the 1.9% APR for the Golf TDI and the financing process was simple

- Gary V. my sales guy let me drive the car on my own – he gave me the keys and says “have fun.” Wow, when does that EVER hapen? It was great to test drive without the sales guy talking my ear off. This allowed me to form my own conclusions on the car and guess what? I fell in love with the car and its performance sold itself. I think this is a policy with Chaplain’s and it’s just brilliant.

- The part of the sales process I dread is the paperwork where you’re typically heavily pitched the add-ons warranties, etc. Dimitri presented these options, but it was an amazingly soft sell and he presented the pros and cons of each.  Paper work was done in 15 min – a record.

-  The walkthrough with the car was thorough and the experience with Gary V. was excellent.

Well done Chaplins.

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